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The following Conditions of Sale govern the purchase contract between Ledprofile S.r.l. and the user (client) establishing mutual rights and duties.

 

1. Contract

1.1 The purchase contract between Ledprofile S.r.l. (hereinafter only Ledprofile srl) and the buyer is governed by the following conditions of sale in force at the time of purchase. No different sales conditions are permitted or permitted unless expressly authorized by Ledprofile srl.

 

 

2. General Conditions of Sale

2.1 The contract stipulated between Ledprofile srl and the Customer must be considered concluded with the acceptance, even if only partial, of the order by Ledprofile srl. This acceptance is considered tacit, unless otherwise communicated in any manner to the Customer. By placing an order in the various ways provided, the Customer declares to have read all the information provided to him during the purchase procedure, and to fully accept the general conditions and payment transcribed below.

 

2.2 The Customer agrees and obliges, once the on-line purchase procedure has been completed, to provide for the printing and preservation of the present general conditions, which, moreover, will have already viewed and accepted as a necessary step in the purchase and this in order to fully satisfy the condition set forth in articles 4, 5, 52 and 53 of Legislative Decree no. 206/2005.

2.3 It is absolutely forbidden for the purchaser to enter false data, third parties or fantasy, in the registration procedure necessary to activate the process for the execution of this contract. Ledprofile srl reserves the right to prosecute any violation or abuse, in the interest and for the protection of all consumers.

2.4 Any right of the Customer to compensation for damages or compensation is excluded, as well as any contractual or extra-contractual liability for direct or indirect damage to persons and / or property, caused by the non-acceptance or evasion, even partial, of an order. As well as for any delay not attributable to Ledprofile srl.

3. Method of Purchase

3.1 The Customer can only order the products present in the electronic catalog of Ledprofile srl at the time of placing the order and viewable online at www.Ledprofile srl, as described in the relevant information sheets. It is understood that the image and description of the descriptive card of a product may not be fully representative of its characteristics but may differ in color, size, accessory products and / or description.

3.2 By sending the order, the customer sends Ledprofile srl a proposal to purchase the selected product or products. The sending of the purchase order implies the consent to receive from Ledprofile srl, the subsequent communications, aimed exclusively at the conclusion and execution of the sales contract. The correct receipt of the order is confirmed by Ledprofile srl by an e-mail reply, sent to the e-mail address communicated by the Customer. The response is generated automatically by the system and can not be considered in itself acceptance of the order, but only confirmation of receipt of the same. This confirmation message will contain Date and Time of execution of the order and an 'Order Number', to be used in any further communication with Ledprofile srl. The message re-proposes all the data entered by the Customer who undertakes to verify its correctness and to promptly communicate any corrections, according to the procedures described in this document.

 


3.3 Ledprofile srl reserves the unquestionable right to accept the customer's purchase proposal. In case of non-acceptance of the order, Ledprofile srl will communicate it promptly by e-mail to the Customer.

3.4. The word "available" at the time of the displayed product is purely indicative, given the possibility of multiple purchases at the same time by multiple users. For this reason, Ledprofile srl reserves the right, once received the order, to check the availability of the asset and, failing that, to promptly notify the non-acceptance of the order sent.

3.5 Ledprofile srl offers the possibility to order products not available or on arrival, committing to forward the order to its distributor. In this hypothesis Ledprofile srl will find the order, communicating the estimated time of availability of the product, made present by the distributor. If on the date provided by the distributor for availability, the products should not be available, each party is entitled to withdraw from the order.

3.6 The order is sent only when all the requested products are available. Therefore, partial shipments are not carried out unless there are different agreements between the parties.

 
4. Cancellation of Orders.

4.1 The order can be canceled within 24 hours of insertion (calendar day). To communicate this you must send an e-mail to info @ Ledprofile srl specifying the reason for the cancellation (the date of sending is valid). After this deadline Ledprofile srl reserves the acceptance of the cancellation of the same. The possibility of canceling an order is in any case precluded to the customer in the hypothesis in which the goods have been expressly ordered by Ledprofile srl to its supplier / manufacturer and the latter has not accepted, in its turn, the cancellation of the order, or in case the goods have already been entrusted to the courier for shipping. Instead, to check the possibility of making changes to your order, please contact us.

 

 

5. Method of payment

5.1 All prices shown on our catalog include VAT unless otherwise specified. All prices shown are intended shipping costs excluded. More information on the types of payment and shipping chosen by Ledprofile srl can be recovered to "shipments" and "payments".

5.2 Orders can be made by cash payment or electronic payment. Foreign orders are processed only after receipt of payment via the PayPal gateway.

Bank Transfer: If you place an order after choosing "Advance Bank Transfer" you will automatically receive an email from our system with our bank details in order to make the payment. This of course if you have chosen products immediately available, otherwise the mail will be sent only when the ordered material will be all available at our warehouse. The fulfillment of the order remains in this case linked to the receipt of the payment, which may take between 1 and 3 days depending on the credit institution used.

Cash on delivery: Payment in "Cash on Delivery" is only available for shipments to Italy. The cash on delivery payment is paid directly in cash to the courier who will deliver your order. Normally it is advisable to have the exact amount to be delivered to the courier, who hardly has plenty of cash for the rest. When your order will be sent you will receive an email with the details of your order and the link to track the shipment and be able to monitor it constantly. Normally the delivery time is 24 / 48h. It should be noted that all delivery times are estimated and we are not able to offer any guarantees as we have no way of expediting shipments entrusted to the carrier.

 

PayPal: PayPal is the perfect online payment system for those who want a quick delivery of the ordered material with a few clicks to complete the payment in complete safety. Using PayPal we receive the payment instantly, so you can process your order immediately. By choosing Paypal as a payment method, you can use all the most common types of payment: Credit Cards, PostePay or use of funds on your PayPal account. In case of cancellation of the order, both by the Customer and in case of non-acceptance of the same by Ledprofile srl will be required to cancel the transaction and under no circumstances Ledprofile srl can be held responsible for any damages, direct or indirect , caused by delay in the failure to release the amount committed by PayPal. More information on the website www.paypal.it.

5.3 Attention to orders from non-EU countries, such as Switzerland, where there are duties for the importation of products from abroad. Ledprofile srl has no way of influencing the amount of these duties therefore we ask you to inform yourself before proceeding with the purchase. These ancillary costs are in no case attributable to Ledprofile srl and are not included in the shipping costs. If possible post-pay VAT (for example) in Germany or Switzerland, it is possible to issue an invoice with zero VAT.

6. Time of escape

6.1 The processing times depend on the availability of the products ordered, and the payment method chosen. Orders containing products available immediately in stock that arrive within 10.00 AM of a working day are processed and entrusted to the courier as early as the evening of the same day.

6.2 As also indicated in point 3.4The wording "available" at the time of the displayed product is purely indicative, given the possibility of multiple purchases at the same time by several users. The waiting times shown are purely indicative, since the arrival dates are updated 2 times a day, at 23:00 and 09:00. Not having control over the dates of arrival automatically provided by the manufacturer / supplier Ledprofile srl can not be held responsible for any delay in the supply of the requested products and not immediately available in the catalog.

 

7. Transport Methods and Charges

7.1 Shipments of the ordered material take place from our warehouse to the address indicated in the order or by hand pick-up at one of the points of sale if indicated by the customer.

7.2 If the material is available, the customer's order will be processed immediately. If the material is not immediately available, the order will be processed upon arrival at our warehouse of the product itself. In the case of an order with mixed availability the order will be processed only when all the material will be available unless otherwise requested.

7.3 Orders placed with PayPal not concluded correctly are not processed by the system and are not taken into consideration when booking products. Therefore an order of available material not concluded immediately could be delayed in case some of the products were sold before the effective closing of the order by the customer. The Ledprofile srl will immediately notify the customer of the residual availability after receiving the full payment of the order.

7.4 Unless explicitly indicated by our Customer Service, delivery refers to the street level, delivery to the mezzanine floor has an additional cost to be requested. At the time of delivery of the goods by the courier, the customer is required to check:
• that the number of packages delivered corresponds to what indicated in the transport document;
• that the packaging is intact, undamaged, wet or otherwise altered.
• that no closing materials other than metal staples or custom tape Ledprofile srl have been used
Any damage to the packaging and / or the product or the mismatch in the number of packages or indications must be immediately contested, affixing the word "ACCEPTED WITH RESERVE" on the delivery receipt of the courier indicating "THE REASON" of this reserve ( Eg. I accept with reservation damaged package).
Once the courier's document has been signed, the Customer can not make any objection regarding the external characteristics of the goods delivered.

7.5Day Not Visible to Packages: In order to obtain reimbursement from the transport company in the case of damage not visible to the packages it is necessary to notify our staff within 3 days of delivery, or forfeiture any right of recourse.

 

8. Guarantees

8.1 The images used in our catalog are purely illustrative and are used by Ledprofile srl only as a reference. Photos may not exactly represent the product due to the diversity with which the various devices show colors.

8.2 The 24-month warranty pursuant to Italian Law Decree 24/02 applies to products that present a lack of conformity, provided that the product is used correctly, respecting its intended use and as provided in the attached technical documentation. This guarantee is reserved to the private consumer (a natural person who buys the goods for purposes not related to his professional activity, or makes the purchase without indicating in the order form a reference of VAT number). In case of lack of conformity, Ledprofile srl provides, without expenses for the customer, to restore the conformity of the product by repair / replacement or reduction of the price, until the contract is terminated. All guarantees are intended ex our warehouse.

8.3 Before sending products under warranty, the user is required to save any data contained in the product to be sent. Ledprofile srl is not responsible for the loss of data contained on these devices.

8.4 If the customer is not satisfied with the performance or characteristics of a product but this has no operating defect, Ledprofile srl is in no way responsible for substitutions or changes to the aforementioned product.

8.5 If a RMA practice should have been opened for no reason (eg the product does not present any malfunction) the product itself will be returned to the customer. The costs, including those for verification and return of the product, are charged to the customer and will be specified from time to time.

8.6 No damage can be requested to Ledprofile srl for any delays in carrying out repairs or replacements. In the event that, for any reason, it is not possible to return to the Customer a product under warranty (restored or replaced), Ledprofile srl may proceed at its own discretion to reimbursement at the lower value between the market value, at the time of the request, and revenue; or to replace it with a product of equal or superior characteristics, even of different brands.

8.7 No warranty is provided for damage resulting from improper or inappropriate use, incorrect installation, lack of maintenance, unauthorized repair or alteration of the product by the user or third parties. The manufacturer's standard warranty is provided in the manner described on the site or in the documentation included in the product packaging.

7.8 More information on returns and guarantees under the heading of our information center.

 

 

9. Right of withdrawal

9.1 Pursuant to art. 64 and following of Legislative Decree no. 206/2005, if the Customer is a consumer (ie a physical person who buys the goods for purposes not related to his professional activity, or does not make the purchase indicating in the order form a reference of VAT number), has the right to withdraw from the purchase contract for any reason, without any penalty and without prejudice to what is indicated in the following point 8.3.

9.2 To exercise this right, the Customer must complete the appropriate form located in the control panel of our site, under the order history.

9.3 The right of withdrawal is subject to the following mandatory conditions:

• the right applies to the product purchased in its entirety; it is not possible to exercise withdrawal only on part of the product purchased (eg: accessories, attached software, etc ...);
• the right does not apply to audiovisual products or sealed computer software (including those attached to hardware), once opened;
• the purchased good must be intact and returned in its original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: manuals, cables, etc ...); to limit damage to the original packaging, we recommend, when possible, to put it in a second box, on which to affix the number of NAR (authorization number to return) issued by Ledprofile srl; in all cases, the affixing of labels or adhesive tapes directly onto the original packaging of the product should be avoided;
• the asset subject to exercise of the right of withdrawal must bear the same serial number on the sales invoice; if the goods were to report a serial number different from what reported on the invoice, the return will not be accepted and the product will be made available to the customer for his return, simultaneously canceling the request for withdrawal;
• the shipping costs related to the return of the asset are charged to the customer;
• the shipment, until the certificate of receipt in our warehouse, is under the complete responsibility of the customer;
• in case of damage to the goods during transport, Ledprofile srl will inform the Customer of the event (within 5 working days from receipt of the goods in their warehouses), to allow him to promptly report his complaint to the courier chosen by him and obtain the reimbursement of the value of the asset (if insured); in this case, the product will be made available to the customer for his return, simultaneously canceling the request for withdrawal;
• Ledprofile srl is not responsible in any way for damage or theft / loss of goods returned by uninsured shipments;
• the property subject to exercise of the right of withdrawal must be returned to our warehouse within 10 days from the date of authorization to return, after this period the shipment will be rejected.

9.4 Without prejudice to any restoration costs for damage ascertained to the original packaging and / or internal packaging (cellophane, boxes, etc.), Ledprofile srl will reimburse the customer the full amount of the returned goods, within 30 days from the return of the goods, by transfer of the amount charged depending on the type of payment used during the registration of the order.

9.5 The right of withdrawal is totally lost, due to the lack of the essential condition of integrity of the goods (packaging and / or its content), in the cases in which Ledprofile srl ascertains:
• failure to affix the return authorization number issued by our staff on the outer wrapping of the package shipped;
• lack of external packaging and / or original internal packaging;
• the absence of integral elements of the product (accessories, cables, manuals, parts, ...) or anomalies to the product itself;
• damage to the product for reasons other than transport.
• damage to the outer package and not to be restored.
• that the product has been used / worn.

In case of forfeiture of the right of withdrawal, Ledprofile srl will return the purchased good to the sender, charging him the shipping costs.

 

 
10. Competent Court

10.1The only competent Court is the Italian one, also for customers who purchase from abroad.